C2E controls the repair journey through a repeatable six-pillar framework — evidence, scope, contractor, cost, communication and completion. Every stage is documented, governed and audit-ready.
A Controlled Claims Delivery Platform
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Final Account
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Sign-off
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Evidence
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​Progress
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Allocation
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Scope
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Matterport 3D
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Survey
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Instruction
Instruction, evidence, scope control, contractor allocation, commercial governance, communication and final sign off operate within one controlled workflow.
The C2E model provides structure across every stage of repair delivery.
Instruction. Evidence. Control.
THE C2E MODEL
Completion sign-off
Communication tracking
Evidence capture
Progress visibility
Workflow governance
The C2E platform provides visibility from first instruction through to completion and final account. Governance is maintained through evidence capture, workflow management, communication records and project oversight.
Full Lifecycle
Governance.
END-TO-END CONTROL
Defensible outcomes
Reduced disputes
Final account visibility
Transparent commercial approvals
Controlled variation process
Controlled commercial processes reduce disputes and improve financial certainty. Variations, approvals and final accounts remain visible throughout the lifecycle, helping insurers and loss adjusters maintain control over costs.
Controlled Payment & Commercial Flow.
COMMERCIAL CONTROL
Audit-ready records
Evidence-led decisions
Scope accountability
Authority tracking
Instruction visibility
Explicit authority removes uncertainty. Every instruction is captured, recorded and visible throughout the claim lifecycle, ensuring that scope decisions, approvals and delivery responsibilities remain clear.
Clear Instruction & Authority Chain.
THE Problem we solve
Monitor delivery quality, progress and contractor performance.
CONTRACTOR PERFORMANCE INDEX
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Measure communication performance and response standards.
POLICYHOLDER COMMS SLA
Compare approved costs against final account outcomes.
FINAL ACCOUNT VARIANCE
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Monitor approval speed and variation processing times.
VARIATION TURNAROUND
Track the time between survey completion and scope production.
SURVEY-TO-SCOPE
Measure response performance from instruction to initial contact
TIME TO FIRST CONTACT
Operation Performance Visibility.
MI / BI REPORTING
C2E controls intake, survey, evidence, scope approval, contractor allocation, variations and completion through C2E Command.
Variation requests are evidence-linked and approval/rejection is recorded.
Everything You Need to Know
FREQUENTLY ASKED QUESTIONS
Explicit instruction, evidence-led decisions and full lifecycle governance.